Yes, we offer free worldwide shipping all over the world.

We offer free worldwide shipping on all our orders.

For International Shipping we use DHL. The delivery time is between 2-5 business days. Your signature on delivery is required.

Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be, please contact your local import and duties office.

All domestic orders within Indonesia are sent with a trackable service with JNE. The delivery time is between 1-3 business days. Your signature on delivery is required.

If the items you order are in stock, your order will most likely be shipped the same or next business day. During sale events or within 3 days of a new collection launch there may be delays on your order being shipped out.

All domestic orders within Indonesia are sent with a trackable service with JNE. The delivery time is between 1-3 business days. Please note that your signature is required on delivery. So if you are not at home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

For International Shipping we use DHL. The delivery time is between 2-5 business days. To certain countries shipping may take longer. Please note that your signature is required on delivery. So if you are not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be, please contact your local import and duties office.

Delivery details will be provided in your confirmation email.

Unfortunately no.. International orders will not deliver to PO boxes or hotels. DHL will only ship to business address or private addresses.

During sale events or within 3 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times. You can read more about our order processing and shipping HERE.

Click HERE to track and trace your order.

For international orders, you will receive an email letting you know that your order has been shipped along with a DHL tracking number and a link to track your order. DHL courier service will deliver your parcel within 2-5 business says. Please note that your signature is required on delivery. So if you are not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

For Indonesian based orders, you will receive a text message on your mobile phone or an email letting you know that your order has shipped along with a JNE tracking number. You will be able to track your item on the JNE website. Please note that your signature is required on delivery. So if you are not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.

Yes, all international customers are responsible for the customs rates within their own country. We strongly urge our international customers to research your country’s policies and fees before purchasing.

Oh no! If your package has been lost in transit, please Contact us and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance as well.

All orders are shipped from our workshop located in Bali, Indonesia. For all shipping enquiries, please feel free to contact us HERE.

If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.

Credit Card

We accept Mastercard, Visa and American Express

PayPal

Add your bank account, credit or debit card to your PayPal account to pay securely for purchases without having to input credit card details for every transaction. You will be temporarily directed to PayPal to sign in then redirected back to the Tulle and Batiste website upon completion. Please note that you can pay with your credit card using Paypal even if you do not have a PayPal account.

Shop Pay

An accelerated checkout allowing you to save your email address, credit card details, shipping and billing addresses for a fast and efficient checkout. A code will be sent as a text message to your mobile to finalise payment.

Google Pay

Google's secure payment gateway that allows you to pay for purchases using saved details to avoid inputting credit card details for every transaction.

Apple Pay

Pay using your Apple ID when using your Apple device

Afterpay

An interest free payment plan option that we offer on all of our orders. For more information please click HERE.

You are currently browsing our international website. All prices are charged in your local currency.

With AfterPay, you can shop Tulle and Batiste today and pay for them in four interest-free installments. Simply select AfterPay as your payment option during checkout. This service allows you to split your purchase into manageable payments.

First, download the app. Once you’re logged in, you can either shop with AfterPay or choose one of the payment options in the Tulle and Batiste checkout. After you’ve set up the AfterPay app, you’ll be prompted to link it to your credit or debit card. Once that’s done, you’re ready to shop. Please note that if you select AfterPay at checkout, then when you reach the Place Order phase of your purchase you will be redirected to AfterPay to complete the transaction.

Nurture your Tulle and Batiste piece with care. Our fabrics are delicate, so give them the attention they deserve. We suggest gentle hand washing to maintain their beautiful condition. Steer clear of machine washing and drying to preserve the integrity of the delicate fabric.

The care instructions are listed in the details section on each product page on our site and on the care tag inside of our garments. Contact us in the event that you cannot locate them in either of those places.

While we strive to craft the softest garments, individual dye colors may create slight variations in softness. To enhance softness, consider gentle cold hand washing with a touch of organic fabric softener. Once done, allow your pieces to air dry on a line. Avoid machine washing and drying to safeguard the delicate fabric of your cherished pieces.

At Tulle and Batiste, our approach to fashion is rooted in sustainability and slow-fashion principles. Unlike many other clothing brands, we have a unique advantage, we produce each style ourselves.

This allows us the flexibility to replenish sold out items. Whether it's printing or dyeing, our team can bring the style you had your eye on back to life. If you find that a desired item is marked as sold out on our website, simply reach out to us via email and check in with us whether we can bring your coveted piece back into circulation.

The doors to our Bali based factory are always open. Whether you would like to see how we work, check out some of our latest collections or for a simple hello, we would love to welcome you and show you around. Contact us and send us a message to book in a visit.

Our deep commitment to caring for our artisans and staff shines through in everything we do. Please visit the Ethics section of our website to read about our practices and more. If you still have questions, please Contact us if you still have more questions.

At checkout you have the option to add your gift card or discount code to your order. This section can be found on the right hand side of the page on a desktop or by clicking Show Order Summary on mobiles.

Only one discount can be redeemed per order, but a discount code and gift card can be used together on a single purchase. If you have a discount code personally assigned to you, this will not be automatically added, you will need to add this manually in the discount code section.

From time to time, our products are marked down. If you have purchased an item that has gone on sale within the last 14 days, we will gladly organise a one time price adjustment. Please contact us HERE.

Please note, we are unable to offer price adjustments for the online warehouse sales, temporary promotions and discounts. Promotions and discounts cannot be applied retroactively to orders placed before the promotion started.

When your ordered items are in stock, they'll typically be shipped the following business day.

Should your order ship before we review your email, any returns will need to be processed.

For order modifications, please Contact us and our team will get back to you as quick as possible.

Yes, we offer 30 day returns on all items. Please ensure you send the item back unworn, unwashed, including tags. It should be returned in the original condition received for a full refund or exchange. Please read more about how to return an item HERE

Items purchased during a sale or purchased with a promotional code can be returned to us for an exchange or a store credit.

Please contact us ASAP with your order number and we will arrange a replacement or refund for you.

You can reach us on info@tulleandbatiste.com or +62 8 13319 13319.

All Tulle and Batiste pieces come with a 3 month warranty period. Note this excludes regular wear and tear.

We advise to use a traceable shipping service when sending your return back to us to track its whereabouts. Please allow up to 5 business days of your return being received into our warehouse to be processed. Once your return has been processed you will receive an email update.

For full priced items, you have the choice to select the refund option when initiating a return. In the case of sale and discounted items, we provide the flexibility to opt for an exchange or receive a store credit in the form of a discount code.

If you have chosen the credit option for your return you will receive a discount code for your store credit once your return has been processed. This code is sent to your email address attached to your order.

At checkout you have the option to add your gift card or discount code to your order. This section can be found on the right hand side of the page on a desktop or by clicking Show Order Summary on mobiles.

If you are having any issues with your store credit, please contact us HERE.

Besides contacting us HERE or sending us an email to hello@tulleandbatiste.com you can give us a call on +6281331913319

Every Tulle and Batiste piece is a labor of love, meticulously created by our team of highly skilled artisans right in our own workshop in Bali. Each artisan pours their craftsmanship, passion, and expertise into every garment they craft.

With unwavering dedication, our talented team ensures that every seam is sewn with care and intention. Unlike the fast-paced fashion industry, speed takes a backseat in our workshop. We encourage our artisans to take a deep breath, slow down, and infuse their work with the pride that comes from creating something truly exceptional.

From the moment a design takes shape to the final stitch, our artisans work diligently to bring each piece to life. This commitment to quality and artistry is what defines Tulle and Batiste as a brand, and it's evident in every unique creation that leaves our workshop.

Absolutely. Signing up is all it takes. Once you've created an account, you'll start accumulating Style Points by taking various actions. These points can be transformed into fantastic rewards. For a comprehensive understanding of our Rewards Program and to get started, simply visit the dedicated page. Embark on this stylish journey with us today.

Embracing the artistry of handmade craftsmanship, it's important to note that there might be slight variations in dress sizes from one piece to another. To ensure a perfect fit, we recommend cross referencing your individual measurements with the detailed sizing chart provided on each product page.

If you’re still not sure about sizing, you can always Contact us. Please include your bust, waist and hip measurements with your message and we’ll do our best to assist you.

When it comes to fashion, finding the perfect fit is a true luxury. At Tulle and Batiste, we're excited to offer you a unique advantage that sets us apart, complimentary custom sized tailoring on all our styles. Wondering how we make this possible? Let us take you behind the scenes of our Bali based workshop and introduce you to the heart and soul behind our designs. To learn more about custom tailoring you can read more HERE.

We understand the value of convenience without compromising style. That's why most of our designs come with pockets, because we know every woman loves having a handy pocket for the essentials. However, if you come across a design that doesn't feature a pocket but you'd like to have one, don't hesitate to get in touch. We welcome special requests to add pockets to your chosen piece.

Discover the versatility in our dress collection. Some dresses come lined, while others remain unlined, offering you the freedom to accessorize with a slip if you wish. For precise details, refer to the product descriptions provided.

As a small growing company, we're always evolving and perfecting our methods. Our clothing sizes range from XS to XXL, catering to various preferences. And when your ideal size isn't in our range, we're pleased to provide custom tailored options. Your satisfaction is our priority.